About Ziyarah

We understand that travelling to Makkah and Madinah is more than an overseas journey. It is a deeply meaningful act of worship that requires preparation, reliable support and sincere care.

Our goal is to make every stage of your pilgrimage clear and manageable. From your first enquiry and pre-departure preparation to your time in Saudi Arabia and your safe return home, our team is committed to supporting you with honest communication, practical guidance and attentive service.

Hajj and Umrah Services Designed Around Pilgrims

Every pilgrim has different requirements. Some are travelling for the first time, while others may be accompanying elderly relatives, children or family groups. Ziyarah aims to provide a supportive experience tailored to the practical and spiritual needs of each traveller.

Depending on the selected package, our arrangements may include:

• Carefully selected accommodation in Makkah and Madinah
• Flights and airport assistance
• Ground transportation in Saudi Arabia
• Religious and practical pilgrimage guidance
• Ziyarah visits to significant Islamic locations
• Pre-departure information and preparation
• Support throughout the journey
• Clearly explained package inclusions and exclusions

The exact services, hotels, transport and meal arrangements vary between packages. Full details are provided before booking.

Our Mission

Our mission is to help pilgrims undertake Hajj and Umrah with confidence, peace of mind and appropriate support. We aim to combine careful organisation with compassionate service while respecting the sacred purpose of every journey.

Our Core Values

Honesty and Transparency

We believe pilgrims should receive clear and accurate information before making a booking. Package inclusions, exclusions, payment requirements and important travel conditions should be explained without misleading promises.

Pilgrim-Centred Care

Our service is shaped around the needs of pilgrims. We listen carefully, communicate respectfully and aim to provide practical assistance throughout the journey.

Spiritual Responsibility

Hajj and Umrah are sacred acts of worship. We approach every journey with respect for its religious significance and aim to help pilgrims remain focused on their purpose.

Reliable Organisation

Successful pilgrimage travel depends on careful preparation. We work to coordinate the important elements of each journey, including accommodation, transportation, travel information and group support.

Why Choose Ziyarah?

• Dedicated support: Practical information and assistance for Hajj and Umrah pilgrims.
• Clear communication: Straightforward explanations of package details and travel arrangements.
• Personal assistance: Accessible support before and during the journey.
• Convenient UK contact: Telephone, email and in-person support near East London Mosque.

Supporting First-Time Pilgrims

Performing Hajj or Umrah for the first time can feel overwhelming. Our team aims to help first-time pilgrims understand what to prepare, which documents may be required, what to pack, what to expect in Makkah and Madinah and where to request assistance during the journey.

Supporting Families and Elderly Pilgrims

Travelling with relatives can require additional planning, particularly when supporting elderly pilgrims or travellers with mobility considerations. We encourage customers to discuss relevant requirements before booking so we can explain package suitability, walking distances, room arrangements and available assistance.

Clear Package Information

Before booking, pilgrims should receive clear information about package duration, departure arrangements, hotels or accommodation categories, distance from the Haram, room sharing, meals, transportation, guidance, pricing, payment schedules, inclusions, exclusions and booking conditions.

Where an arrangement remains subject to confirmation, this will be stated clearly.

Registered Company Details

Ziyarah Ltd — UK Company No. 17310760
Hajj Licence No. 0855