Last updated: 1 September 2026
Who we are
This website is operated by ZIYARAH LTD (company number 17310760), trading as Ziyarah Hajj Services. Our registered office is 37 Rainhill Way, London, England, E3 3HP. You can contact us at ziyarahuk@gmail.com or by telephone on 07581 211846.
Information we collect
- Contact information such as your name, email address and telephone number.
- Enquiry and booking information, including travel preferences and the number of travellers.
- Messages and correspondence sent to us by email, telephone, forms or WhatsApp.
- Technical information required to operate and protect the website, such as IP address, browser type, device information and security logs.
- Booking documents and identity information only when required to provide an agreed travel or pilgrimage service.
Why we use your information
We use personal information to respond to enquiries, prepare quotations, administer registrations and bookings, provide customer support, meet legal and regulatory duties, prevent fraud and protect our website. Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and securing the business, and consent where required for optional marketing.
Who we share information with
Where necessary for your enquiry or booking, we may share relevant information with the responsible licensed Hajj agency, airlines, accommodation providers, ground handlers, visa or government platforms, payment providers, professional advisers and technology suppliers. We share only what is reasonably necessary for the stated purpose and do not sell personal information.
International transfers
Hajj and Umrah services may require information to be processed outside the United Kingdom, including in Saudi Arabia. Where UK data protection law requires safeguards for a transfer, we will use an appropriate lawful mechanism or rely on another permitted basis.
How long we keep information
We keep information only for as long as reasonably necessary for the enquiry, booking, customer support, accounting, legal, regulatory and dispute-resolution purposes for which it was collected. Retention periods vary according to the type of record and applicable legal requirements. Information that is no longer required is securely deleted or anonymised.
Cookies and website technology
The website may use essential cookies for security, administration and core functionality. Where non-essential analytics or marketing cookies are introduced, visitors should be given appropriate information and choices before those cookies are used.
Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct or erase your information; restrict or object to its use; receive certain information in a portable format; and withdraw consent where processing relies on consent. To exercise a right, email ziyarahuk@gmail.com. We may need to verify your identity before responding.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our services, suppliers or legal obligations change. The latest version will always be published on this page with its revision date.